Frequently Asked Questions
We have gathered the most frequently asked questions here. Click on a question to see the answer. If you can't find the answer to your question, feel free to contact us – we'll be happy to help!
❓ How quickly can a key be programmed?
Key programming usually takes 30 minutes to 1 hour, depending on the car make and model. For more complex systems (for example, newer BMW, Mercedes, Audi models) the process may take up to 2 hours. We always give an exact time estimate before starting work.
Simpler tasks like key casing replacement or battery change usually take only 5–10 minutes.
❓ Can keys be made for all cars?
Yes, keys can be programmed for most cars from 1995 onwards. Newer cars (from 2015) may require dealership codes or special security protocols, but these can also be resolved in most cases.
Some very specific models or recently launched cars may need specialist tools – get in touch with us and we’ll check the details for your particular car.
❓ Is there a warranty on the work?
Yes, all our work comes with a warranty. For programmed keys we provide a warranty according to the manufacturer’s terms. If any issues occur, we resolve them as soon as possible and free of charge.
The warranty does not apply if the key has suffered physical damage (e.g. dropping, water exposure) or if the problem is caused by a fault in the car’s own electrical system.
❓ What happens if I’ve completely lost my keys?
Don’t worry! We can help even if you have no spare keys left. The process is as follows:
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We come to your vehicle (or bring the vehicle to our workshop)
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We identify the car and its security system
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We delete the old keys from the system (to ensure security)
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We programme new keys
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We test all functions
The whole process usually takes 1–2 hours. Price starts from €60, depending on the car make and key type.
❓ Do you come on-site if needed?
Yes, we offer a 24/7 mobile service – around the clock, including weekends and public holidays. If you’ve locked yourself out of your car or need any other locksmith help, call +372 56 722 344.
Average arrival time is 20–40 minutes (depending on location). We serve Tartu, Valga and all of South Estonia.
❓ How long does it take to arrive?
Average arrival time:
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In Tartu: 20–40 minutes
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In Valga: 15–30 minutes
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Nearby areas: 30–60 minutes
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Elsewhere in South Estonia: 45–90 minutes
❓ How much does a new car key cost?
The price depends on the make, model and year of the car:
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Simple key without a chip: from €15
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Key with a chip (transponder): from €50
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Key with a remote control: from €80
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Smart key (keyless go): from €150
Contact us for an exact price.
❓ Do you also do chip tuning?
Yes, we offer both Stage 1 and Stage 2 chip tuning. Stage 1 is a purely software-based solution, while Stage 2 also includes hardware upgrades.
We also deal with DPF, EGR, AdBlue and immobiliser problems.
❓ Can I order a new key by phone?
To order a key, we need your car’s VIN code and registration certificate. The final programming is always done at the vehicle.
Call +372 56 722 344 and we’ll arrange a convenient time and place.
❓ Do you also open apartment or house doors?
Yes, we also open doors of apartments, houses, garages, offices and other premises. We open all locks without damage whenever possible, using professional tools and techniques.
Before opening, we ask you to present a valid ID and proof that you are the owner or authorised user of the premises. Security is our priority!
❓Didn't find the answer to your question?
Feel free to contact us – we'll answer all your questions and help you find the best solution!
📱Phone: +372 56 722 344
✉️ E-post: info@lukuspets.ee
📍Locations: Kalda tee 43, Tartu | Vabaduse tn 36a, Valga
